Coronavirus Information and Centre Updates
COVID-19 Updates and Information
As we navigate COVID-19 together, here’s our commitment to you.
Published 05 August

Changes to Hyperdome in accordance with Queensland Government mandates – 8 October 2021

In response to the evolving COVID situation, the Queensland Government has confirmed that it continues to be mandatory to wear a mask in all indoor settings (unless seated), or where social distancing isn’t possible.

This means that anyone visiting Hyperdome will be required to wear a mask when they are not seated, unless one of the following exemptions applies:

  • Medical reasons
  • Under the age of 12
  • Practical reasons e.g., eating or drinking
  • Any other circumstances where it’s not safe to wear a mask.

We ask that our community remains respectful to others as reasons for not wearing a mask are not always obvious.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you the next time you visit Hyperdome.

 

Changes to Hyperdome in accordance with the Queensland Government mandates – 30 September 2021

In response to the evolving COVID situation, the Queensland Government has confirmed that it is now mandatory to carry a mask at all times when outside of one’s home and wear them in all indoor settings, or where social distancing isn’t possible.

This means that anyone visiting Hyperdome will be required to wear a mask at all times, unless one of the following exemptions applies:

  • Medical reasons
  • Under the age of 12
  • Practical reasons e.g., eating or drinking
  • Any other circumstances where it’s not safe to wear a mask.

We ask that our community remains respectful to others as reasons for not wearing a mask are not always obvious.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you the next time you visit Hyperdome.

For more information on the evolving situation and what this mask mandate means for you please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/urgent-covid-19-update#qld-restrictions-update

 

Changes to Hyperdome in accordance with Queensland Government mandates - 27 August 2021 

The Queensland Government has announced the further easing of restrictions in South East Queensland from 4pm Friday 27 August. However, the Government has confirmed that masks are still required to be worn in all indoor settings. This includes during your visit to Hyperdome, or where social distancing isn’t possible.

This means that anyone visiting Hyperdome will be required to wear a mask at all times, unless one of the following exemptions applies:

  • Medical reasons
  • Under the age of 12
  • Practical reasons e.g., eating or drinking
  • Any other circumstances where it’s not safe to wear a mask.

We ask that our community remains respectful to others as reasons for not wearing a mask are not always obvious.

To help keep our entire community safe, please be sure to bring an appropriate face mask with you the next time you visit Hyperdome Shopping Centre.

 

Changes to Hyperdome in accordance with Queensland Government mandates – 8 August 2021

The Queensland Government has announced that the mandated lockdown of south-east Queensland will end at 4pm Sunday 8 August.  While those businesses that were required to close during this lockdown will reopen, some restrictions will remain in place until 4pm Sunday 22 August, including: 

  • Masks are still required to be worn in all indoor settings. This includes during your visit to Hyperdome, or where social distancing isn’t possible.
  • While restaurants and cafes can reopen for seated eating and drinking, standing service remains prohibited. 

For more information on what these latest directives mean for you please visit https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/urgent-covid-19-update.

 

Community Health and Safety Notice | 5 August 2021

QLD Health has advised us that person/s who visited the Centre on Saturday 31 July are now confirmed to have COVID-19.  As a result, COVID-19 exposure sites have been identified at the Centre.

Saturday 31 July

  • Coles between 11:30am and 1:15pm
  • Robins Kitchen between 12:55pm and 1:15pm
  • Earth Markets between 1:00pm and 1:20pm.

QLD Health have classified these exposures sites as casual contact sites, meaning that anyone who visited these stores during this time should get tested and self-isolate until they receive a negative result.

In response to advice from QLD Health, these retailers have responded swiftly to this notification, advising staff working during these times to self-isolate and get tested and undertaking additional cleaning within their tenancies.

Centre Management and the identified retailers are working with QLD Health to identify who may have been in recent contact with the individual/s who tested positive, and we understand they will be making direct contact with those identified.

The health and wellbeing of our entire community is our top priority, which is why we are taking this situation very seriously.  Please see below for more information on what we are doing to help keep our community safe.

We will be guided by QLD Health in any next steps we need to take in managing this situation safely, including additional deep cleaning and contact tracing.

For further information on exposure sites and what this means for you, we encourage you to visit Contact tracing (exposure sites) — coronavirus (COVID-19) | Health and wellbeing | Queensland Government (www.qld.gov.au)

 

Keeping you safe at Hyperdome

Our community’s health and wellbeing is our overriding priority and we continue to maintain a range of measures to help keep you safe when you visit Hyperdome. These include:

  • Strengthening our already stringent cleaning processes, including a heightened focus on sanitising high-touch points with high-grade disinfectant, as well as increasing the number of cleaning rotations each day.
  • Placement of hand sanitiser stations at key locations throughout the centre, including our main centre entrances and Customer Service Desk for our entire community to access.
  • Installation of signage across our Centre, reminding our community to keep 1.5 metres between themselves and others at all times, as well as the placement of Australian Government-issued information posters in our bathrooms which outline crucial information on how you can help stop the spread of COVID-19. 
  • Contactless wayfinding, available at our Centre directories, allowing you to scan a QR code on your mobile to find any store in the Centre.
  • Continuation of our Order and Collect service, allowing you to order from your preferred Hyperdome stores and have your order delivered directly to your car. Find out more here.

 

How you can help 

While visiting Hyperdome, we ask that you continue to play your role in keeping our community safe. This means: 

  • Social distancing – always keep at least 1.5 metres between yourself and others.
  • Exemplary personal hygiene – wash your hands regularly and use the sanitiser stations located throughout the Centre for your convenience.
  • Handling illness safely – cough or sneeze into your elbow or a tissue and, most importantly, stay at home if you’re feeling unwell.
  • Adhere to capacity guidelines – Please adhere to maximum capacity numbers which are outlined at the entrance to selected retailers, the Food Court, Market Room and Kids Play Areas.
  • Acting with kindness - we ask for your support in ensuring Hyperdome continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.
  • Using the QLD Check In App - We encourage you to check in at Hyperdome, as well as any retailers you visit, next time you are at the Centre by using the Check In QLD app to scan the QR codes available to you. 
  • Plan your visit - due to restricted numbers in our restaurants, beauty salons, gyms and cinema, please ensure you contact individual retailers to book your visit. 

We ask for your support in ensuring Hyperdome continues to be a place of kindness and compassion for all our customers and staff throughout this unprecedented situation.

To keep up to date with the latest announcements regarding COVID-19, including case locations, we encourage you to visit Queensland Health’s website at www.covid19.qld.gov.au

With all that said, we remain open for business and sincerely look forward to seeing you at Hyperdome.

 
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